Understanding Software (and the Hidden Costs)
The day started with a straightforward goal: confirm whether a dental software platform the practice was testing as a replacement would work with the imaging sensors they already own.
That quickly turned into the usual vendor relay—back and forth between the company that makes the replacement dental software and the company that makes the dental sensors. Over a series of calls and remote testing sessions, we compared requirements, validated compatibility details, and confirmed the correct drivers. In the end, we landed on the real answer: even with the right drivers installed, the replacement software still wouldn’t work as a practical solution with their existing sensors.